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 3/12/2015  7:19 PM       288458 10.Strike-the-Right-Balance.pdf
 3/12/2015  7:19 PM       257232 4.Health-Cares-Service-Fanatics.pdf
 3/12/2015  7:19 PM       337581 5.Gestion-De-Marca.pdf
 3/12/2015  7:19 PM      1516830 6.Deje-que-los-clientes-de-mercados-emergentes-sean-sus-profesores.pdf
 3/12/2015  7:19 PM       149753 7.Propuestas-de-valor-para-el-cliente-en-los-mercados-de-empresas.pdf
 3/12/2015  7:19 PM       115969 8.Derrote-al-mercado-con-la-satisfacción-al-cliente.pdf
 3/12/2015  7:19 PM      3262576 9.Four-ways-to-reinvent-service-Delivery.pdf
  8/3/2015  4:47 PM        <dir> AUTOCRECIMIENTO
 5/15/2015 11:42 AM        <dir> ENFOQUE-EN-RESULTADOS
10/26/2015 11:22 AM        <dir> INNOVACION
 2/26/2015  5:21 PM        95069 INVESTING-IN-RELATIONSHIPS-CI.pdf
 2/26/2015  5:21 PM       148718 LOVE-YOUR-CUSTOMERS-CI.pdf
 2/26/2015  5:21 PM       272342 MAKE-YOU-BEST-COSTUMER-EVEN-BETTER-CI.pdf
  6/9/2016 11:17 PM        <dir> Orientacion-a-la-Calidad